Shipping & Delivery Policy

This Shipping and Delivery Policy explains how CraftWebHub delivers digital products, software, and services to our customers worldwide, including India and the United States. Since we provide digital products and online services, all deliveries are made electronically.

1. Nature of Our Products and Services

CraftWebHub offers exclusively digital products and services, including:

• Digital Products: Software, website templates, themes, plugins (e.g., DentalSite Pro)
• Web Development Services: Custom website design, development, and programming
• Digital Services: SEO, website maintenance, AI automation, technical support
• Online Deliverables: Files, code, access credentials, and documentation

Important: We do not ship physical products. All items are delivered digitally via email, download links, or online access.

2. Digital Product Delivery

2.1 Delivery Method

Digital products are delivered through one or more of the following methods:

• Email Delivery: Download links sent to your registered email address
• Account Access: Login credentials for accessing your product through our platform
• Direct Download: Immediate download available after purchase confirmation
• Cloud Storage: Access links to files hosted on secure cloud platforms
• License Keys: Product activation codes and serial numbers

2.2 Delivery Confirmation

Once your payment is successfully processed, you will receive:

• Order confirmation email with order number
• Delivery email containing download links or access instructions
• Receipt or invoice for your records
• Product documentation and installation guides (if applicable)

2.3 Access Duration

• Lifetime Access: Most products include lifetime download access
• Re-download: You can typically re-download products from your account
• Backup Recommendation: Save products to your local device or cloud storage
• Support Period: Technical support duration varies by product (typically 6-12 months)

3. Service Delivery Timeline

3.1 Custom Web Development Projects

3.2 Service-Specific Timelines

• Basic Website Development: 2-4 weeks from project start
• E-commerce Website: 4-8 weeks depending on complexity
• Custom Web Application: 6-12 weeks based on requirements
• Website Redesign: 2-6 weeks from approval
• SEO Services: Ongoing; initial audit within 5-7 business days
• Website Maintenance: Immediate activation upon subscription

Note: Timelines are estimates and may vary based on project complexity, client feedback speed, and content/asset availability.

3.3 Milestone-Based Delivery

For larger projects, we use milestone-based delivery:

• Projects divided into clear, manageable milestones
• Each milestone has specific deliverables and timeline
• Client review and approval required before proceeding
• Final delivery upon completion of all milestones

4. Delivery Requirements

4.1 What You Need

To ensure successful delivery, please ensure you have:

• Valid Email Address: Active and accessible email for receiving delivery notifications
• Internet Connection: Stable internet to download products or access services
• Compatible System: Device that meets minimum system requirements (for software products)
• Adequate Storage: Sufficient space to download and store digital products
• Email Whitelist: Add our email to your whitelist to prevent delivery emails from going to spam

4.2 Email Delivery Issues

If you don't receive your delivery email within the stated timeframe:

1. Check your spam/junk folder
2. Verify the email address provided during checkout
3. Check your email filters and whitelist our domain
4. Wait for up to 24 hours for processing
5. Contact our support team if issues persist

5. Geographic Availability

5.1 Worldwide Digital Delivery

Our digital products and services are available globally, including but not limited to:

• India: All states and union territories
• United States: All 50 states and territories
• International: Most countries worldwide

5.2 Delivery Restrictions

Digital delivery may be restricted or limited in:

• Countries under international sanctions
• Regions with internet censorship that blocks our services
• Areas where our payment processors don't operate

We comply with all applicable export control laws and international trade regulations.

6. Delivery Costs

6.1 What's Included

• Electronic delivery via email or download
• Product documentation and user guides
• Installation instructions (where applicable)
• Initial technical support

6.2 Additional Costs (If Applicable)

• Taxes: Applicable sales tax, VAT, or GST based on location
• Payment Processing Fees: May be charged by payment gateway
• Domain/Hosting: Third-party costs for domain names or hosting (if required)
• Premium Support: Extended support or priority assistance (optional)

7. Failed or Delayed Deliveries

7.1 Common Causes

Delivery may be delayed or fail due to:

• Payment processing issues or pending verification
• Incorrect or invalid email address
• Email server issues or spam filters
• Technical issues on our platform
• High order volume during promotional periods
• Your email inbox is full

7.2 Resolution Process

If delivery fails or is delayed:

1. Automatic Retry: Our system automatically retries delivery
2. Manual Check: Verify email address and check spam folder
3. Contact Support: Email us at info@craftwebhub.com with your order number
4. Alternative Delivery: We'll provide alternative download methods if needed
5. Resolution Time: Most issues resolved within 24-48 hours

8. Re-delivery and Access

8.1 Re-sending Products

If you need products re-sent:

• Login to your account and access download history
• Request re-delivery via email with your order number
• We'll resend download links at no additional charge
• Re-delivery typically processed within 24 hours

8.2 Account Access

• Access your purchase history anytime from your account dashboard
• Download products multiple times within access period
• View order details, invoices, and support tickets
• Update account information and preferences

9. Service Deployment and Hosting

9.1 Website Deployment

For web development services:

• Client Hosting: We can deploy to your existing hosting account
• Recommended Hosting: We can suggest and set up hosting (additional cost)
• Temporary Hosting: Development/staging on our servers during development
• Migration Assistance: Help moving from development to production servers

9.2 Post-Deployment Support

• Initial bug fixes and adjustments (typically 30 days)
• Training on content management
• Documentation for website administration
• Technical support as per service agreement

10. Quality Assurance

10.1 Pre-Delivery Checks

Before delivery, we ensure:

• Products are complete and functional
• All files are virus-free and secure
• Documentation is included and accurate
• Download links are active and accessible
• License keys are valid and activated

10.2 Post-Delivery Support

• Technical assistance for installation and setup
• Troubleshooting delivery or access issues
• Answering questions about product usage
• Resolving compatibility or performance issues

11. Order Tracking

11.1 Digital Product Orders

Track your order status through:

• Email Notifications: Receive updates at each stage
• Account Dashboard: View real-time order status
• Order Number: Use for inquiries and support

11.2 Service Project Tracking

• Regular progress updates via email
• Project management portal access (for larger projects)
• Milestone completion notifications
• Direct communication with project team

12. Special Circumstances

12.1 Bulk Orders

For enterprise or bulk orders:

• Custom delivery arrangements available
• Dedicated account manager for large orders
• Flexible licensing and deployment options
• Priority support and delivery

12.2 Pre-Orders

• Delivery on or before the announced release date
• Email notification when product becomes available
• Early access perks (when applicable)

13. Customer Responsibilities

To ensure smooth delivery, customers must:

• Provide accurate and valid email address
• Check email regularly, including spam folder
• Download and backup products promptly
• Meet system requirements for software products
• Provide necessary access for service delivery (hosting, domains, etc.)
• Respond promptly to requests for information or approvals
• Review deliverables within specified timeframes

14. Contact Information

15. Policy Updates

We reserve the right to update this Shipping and Delivery Policy to reflect changes in our delivery methods, services, or legal requirements. Updates will be effective immediately upon posting with a revised "Last Updated" date.