Cancellation & Refund Policy

This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for products and services purchased from CraftWebHub. This policy applies to customers in India, the United States, and all other countries we serve.

1. Digital Products Refund Policy

1.1 7-Day Money-Back Guarantee

For digital products including software, templates, themes, and IT products (such as DentalSite Pro):

• Eligibility Period: You may request a refund within 7 days from the date of purchase
• Condition: The product must not meet the description provided or contain significant defects
• Usage Limit: Limited usage is acceptable for evaluation purposes
• Documentation Required: Detailed explanation of the issue or reason for dissatisfaction

1.2 Eligible Reasons for Digital Product Refunds

Refunds will be processed if:

• The product does not function as described or advertised
• The product contains critical bugs or defects that prevent its use
• The product is not compatible with the specified requirements despite meeting system prerequisites
• You received a different product than what was ordered
• Technical issues prevent product download or access (if unresolved within 48 hours)
• The product significantly differs from the description or demo

1.3 Non-Refundable Digital Products

2. Web Development Services Refund Policy

2.1 Service Cancellation

For custom web development, design, and related services:

Before Project Commencement:

• Full Refund: If you cancel before we begin work, you will receive a 100% refund minus payment processing fees
• Timeline: Cancellation must be requested within 48 hours of order confirmation

After Project Commencement:

• Refunds are calculated based on work completed
• You will be charged for work completed up to the cancellation date
• Milestone-based projects: Payment for completed milestones is non-refundable
• Partial refund may be provided for incomplete milestones (at our discretion)

2.2 Service Refund Eligibility

Service refunds may be considered if:

• We fail to deliver the service as specified in the agreement
• Significant delays occur due to our fault (beyond agreed timeline by 30+ days)
• The final deliverable substantially differs from the approved specifications
• We are unable to complete the project due to circumstances on our end

2.3 Non-Refundable Service Scenarios

• Delays caused by client feedback, approvals, or content provision
• Changes in project scope or requirements mid-project
• Subjective dissatisfaction with design aesthetics (unless it violates approved designs)
• Client decides to cancel after significant work has been completed
• Client fails to provide necessary materials, access, or cooperation

3. Recurring Services and Subscriptions

3.1 Website Maintenance and Support Plans

• Cancellation Notice: 30 days written notice required
• No Refund: Current billing cycle payment is non-refundable
• Service Continuation: Services continue until the end of the paid period
• Pro-rata Refunds: Not available for recurring services

3.2 Monthly/Annual Plans

• Annual plans: No refund after 7 days from initial purchase
• Monthly plans: Cancel anytime; no refund for current month
• Auto-renewal can be disabled in account settings

4. Refund Process and Timeline

4.1 Refund Timeline by Payment Method

For Indian Customers (Razorpay):

• Credit/Debit Cards: 5-7 business days
• Net Banking: 5-7 business days
• UPI: 1-3 business days
• Wallets: 1-3 business days

For International Customers:

• Credit/Debit Cards: 7-14 business days
• PayPal: 3-5 business days
• Other methods: As per payment processor's timeline

5. Partial Refunds

Partial refunds may be issued in the following situations:

• Product was partially usable but had some defects
• Service was partially completed before cancellation
• Minor issues that don't warrant a full refund
• Compensation for significant delays or inconveniences

Partial refund amounts are determined on a case-by-case basis at our sole discretion.

6. Chargebacks and Disputes

7. Exchanges and Product Upgrades

7.1 Product Exchanges

Instead of a refund, you may be eligible for:

• Exchange for a different product of equal or lesser value
• Credit towards another purchase
• Upgrade to a premium version (with price difference payment)

7.2 Service Modifications

• Service scope changes may be accommodated with additional fees
• Downgrades may result in partial refunds (at our discretion)
• Package upgrades available with price difference payment

8. Special Circumstances

8.1 Technical Issues

If you experience technical difficulties:

• Contact our support team immediately
• We will provide technical assistance to resolve the issue
• If unresolved within 48 hours, refund eligibility will be evaluated
• Documentation of the issue may be required

8.2 Force Majeure

• Services delayed due to circumstances beyond our control may not be eligible for refund
• We will work with you to reschedule or find alternative solutions
• Extended delays may warrant partial refunds at our discretion

9. Refund Exceptions

The following are NOT eligible for refunds under any circumstances:

• One-time consultation fees
• Domain registration and renewal fees (third-party costs)
• Hosting fees paid to third-party providers
• Third-party plugin or software licenses
• SSL certificates and security services
• Payment processing fees
• Rush delivery or expedited service fees
• Services already delivered and accepted by the client

10. Contact Information for Refunds

10.1 Required Information

When requesting a refund, please provide:

• Order number or transaction ID
• Date of purchase
• Product or service name
• Detailed reason for refund request
• Supporting documentation (screenshots, error messages, etc.)
• Preferred refund method

11. Legal Compliance

11.1 India - Consumer Protection

This policy complies with:

• Consumer Protection Act, 2019
• Information Technology Act, 2000
• E-commerce Rules and Guidelines
• RBI payment gateway regulations

11.2 United States - Consumer Rights

This policy complies with:

• Federal Trade Commission (FTC) guidelines
• State-specific consumer protection laws
• E-commerce consumer protection standards

12. Fair Use of Refund Policy

13. Dispute Resolution

If you are not satisfied with our refund decision:

1. Contact our customer service team for escalation
2. Request a review by our management team
3. If unresolved, disputes may be subject to arbitration or legal proceedings as outlined in our Terms and Conditions

14. Policy Updates

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.

15. Questions and Support

If you have any questions about our Cancellation and Refund Policy or need assistance with a purchase, please don't hesitate to contact us. Our customer support team is here to help!