Knowledge Base
Self-service knowledge base with categories, search, and article feedback.
About Knowledge Base
Build a comprehensive knowledge base for your product, service, or company. Organize articles into categories, enable full-text search, collect article feedback (helpful/not helpful), and track popular searches.
Includes rich text editor, version history for articles, draft mode, related articles, table of contents, breadcrumbs, and SEO-optimized URLs. Perfect for SaaS docs, company wikis, or product manuals.
The customer-facing search uses fuzzy matching and shows the most relevant articles first. The admin dashboard shows which articles get the most views and which searches return no results โ so you know what content to write next.
Technical Specifications
What's Included
FAQ
Do I need MySQL?
No. This portal uses JSON file storage โ no database setup required. Just upload to any PHP hosting and you're done.
Can I use this on multiple domains?
The single-domain license allows use on one domain. Upgrade to unlimited domains for use on as many sites as you want.
Are updates free?
Yes โ all future updates are free for life. Download new versions from your Craft Web Hub account anytime.
What's the refund policy?
7-day no-questions-asked refund. If you're not satisfied, email support@craftwebhub.com for a full refund.
Single Domain
- โ Use on 1 domain
- โ Lifetime updates
- โ License key + activation
- โ Email support (30 days)
Unlimited Domains
- โ Use on unlimited domains
- โ Lifetime updates
- โ License key (unlimited activations)
- โ Priority email support (90 days)
- โ White-label option