Docs ยท Contact
C
CraftWebHub

Frequently Asked Questions

Quick answers to common questions.

Do I need MySQL or any database? +

No. All portals use JSON file storage. Just upload to any PHP hosting and you're done. No database setup, no connection strings, no migrations.

Can I use the portal on multiple sites? +

Single-domain license allows use on 1 domain. For multiple sites, upgrade to the unlimited-domains license.

What's the refund policy? +

7-day no-questions-asked refund. If you're not satisfied for any reason, email support and we'll refund the full amount.

Are updates free? +

Yes โ€” lifetime updates are included. When a new version is released, re-download from your account.

Can I modify the source code? +

Absolutely. All portals ship with unencrypted, well-commented PHP source code. Customize freely.

What's the license for? +

You receive a license key that must be entered during installation. This activates the portal on your domain and provides call-home validation.

Do you provide support? +

Yes โ€” 30 days email support with single-domain license, 90 days with unlimited-domains. Extended support available.

Can I resell the portals? +

No. The license is for your own use. To resell, contact us for a reseller agreement.

What payment methods do you accept? +

Razorpay (UPI, cards, net banking) for India, PayPal for international customers. Bank transfer for large orders.

Will the portal work on shared hosting? +

Yes! All portals are designed for shared hosting. No CLI, no composer, no special server config. Just upload and run.

Do portals work with WordPress? +

Portals are standalone PHP applications. They can be installed in a subfolder alongside WordPress, but they don't integrate as WP plugins.

How fast are the portals? +

Very fast. JSON storage means no database queries. Typical page load: under 200ms on shared hosting.