Helpdesk System

Convert incoming emails into support tickets, assign to agents, set SLA timers, automate with rules, and give customers a self-service portal with knowledge base access.

Includes ticket categorization, priority levels, custom fields, canned responses, time tracking, customer satisfaction surveys, and detailed agent performance reports. Perfect for SaaS companies, agencies, and any business that handles customer support.

The system supports email piping or API-based ticket creation, so it works with any email provider. Built-in knowledge base reduces repetitive tickets by up to 60%.